Deactivating Your Account
If you found a roommate successfully (or if your needs have changed and you no longer need a roommate), you might want to consider deactivating your Roommates.com account.
When your Roommates.com account is deactivated, your profile is removed from public visibility, your recurring membership is automatically canceled (if applicable), and you won't receive additional notification emails. However, you will be able to log back in to reactivate your account.
Please note: deactivating your account does not place your remaining/unused membership time “on hold” for future use.
To Deactivate Your Account:
- Login to your account.
- Click on the Menu Icon (three horizontal lines) in the upper-right.
- Click Account Settings below.
- Scroll to the bottom of the page and click the Deactivate Account button.
- Choose your reason for deactivating your account and provide any additional detail you think would be helpful for us to know (we appreciate the feedback).
- Click the Deactivate button.
- Your account is now deactivated, but you'll be free to log back in at any time to reactivate your account so you can continue to use Roommates.com.
What if I do nothing?
If you don't login to manually deactivate your account, not a problem! After 44 days of inactivity, we will automatically deactivate your account for you. This action is taken automatically in order to reduce the number of outdated/inactive profiles on the site.
However, if you decide to return to the site after your account is deactivated, not a problem! You'll be free to log back in to your deactivated account at any time in order to reactivate so you can continue your search for the perfect roommate. We'd love to see you again and assist with your search!
Please note: if you "Hide" your profile, it will delay the 44-day countdown caused by inactivity for 3 months. Hiding a profile can be a great option if your roommate needs are up in the air; it keeps your profile from being visible to other users, but enables you to search and review Matches in order to look into potential roommate options. Please see our Hide or Unhide Profile page for more information.