Sending and Receiving Messages

Roommates.com makes it easy and safe to communicate with other potential roommates. 

Sending a Message

Sending messages is always free regardless of your membership level! To send an initial message to a match you are interested in, please follow these steps:

  1. Click on the profile of the match you are interested in communicating with. 
  2. Locate and click on the "Message Me" button on the right-hand side of their profile. 
  3. Choose a subject line* from our pre-selected list and compose a message to send. If you are unsure of how to start, choose an "icebreaker" from our handy list in the icebreakers tab inside your message box to get the conversation started. 
  4. Click on the "Send Message" button. 

*You won't be able to send your message without choosing a subject line, so don't forget! 

Receiving a Message

If you've upgraded to any of our VIP membership options then you'll have unlimited access to all received messages! When you receive a new message, a red counter will appear above your avatar or profile picture (this will happen whether you're upgraded or not). To read your messages, please follow these steps:

  1. Click on the "Messages" link next to your avatar or profile picture. 
  2. Click the conversation on the left-hand side of the message center that has the red number badge indicating the number of new messages from that user. 
  3. Here, you can read messages that they've sent to you and respond.  

To continue a conversation with someone you've already begun chatting with, please follow these steps:

  1. Click on the "Messages" link next to your avatar or profile picture. 
  2. Click the conversation on the left-hand side of the message center that you are interested in continuing. 
  3. Here, you can read messages that they've sent back to you, or send more messages to them. 

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