Archiving a Message
Is your Inbox a little crowded, making it difficult to locate a specific Conversation Thread with another user? Do you have a specific Conversation Thread that you want to clear out? If so, we've got you covered! Our "Archive" Message Center option enables you to clear messages out of your Inbox to declutter...out with the old, in with the new!
To Archive a Conversation Thread:
- Login to your account.
- Click on the "Messages" icon near the top (which appears as two overlapping text bubbles).
- Click on the Conversation Thread you wish to archive.
- Click the "three dots in a vertical line" icon in the upper-right.
- Click "Archive".
If you change your mind and decide that you need to "unarchive" a specific archived message in order to move it back to your Inbox, not a problem! The process is simple.
To Unarchive a Conversation Thread:
- Login to your account.
- Click on the "Messages" icon near the top (which appears as two overlapping text bubbles).
- Click "Archive" at the top of the left sidebar.
- If there's more than one Conversation Thread in your Archive, click the Thread you wish to unarchive in the left sidebar to select it.
- Click the "three dots in a vertical line" icon in the upper-right.
- Click "Unarchive".
Please note: we do not currently offer an option which enables users to permanently delete Conversation Threads. However, archiving a Conversation Thread achieves a similar result. Additionally, Conversation Threads are automatically removed by the system after 120 days in order to help keep your Inbox clutter-free. If you feel that you may need to retain messages for longer than 120 days, we recommend taking screenshots of the Conversation Thread(s) if necessary.