Reporting Unauthorized Charges

If you have a Roommates.com account:

Sometimes charges occur because of a recurring membership or unexpected activity on an account. To help us quickly review your concern, please contact us using the email address linked to your Roommates.com account and include:

• The date and amount of the charge
• The last 4 digits of the card used
• Any additional details you feel are necessary

Providing this information ensures we can locate the account and review your request as efficiently as possible.

Note: If your charge was made through our iOS app, please know that payments are processed by Apple. As such, Roommates.com cannot cancel or refund these charges. To manage or request a refund for an iOS subscription, see our Managing Your iOS Subscription Help Center article.

If you do not have a Roommates.com account:

If you’ve never created an account with us but see a charge, please check the billing description on your card statement:

• If the charge was made to Roommates.com, contact us with the following details so we can investigate:
• The date and amount of the charge
• The last 4 digits of the card used
• Any additional info you feel we need
• If the charge was made to Apple, this indicates the payment was made through the iOS app. Since Apple processes these payments directly, please visit Apple’s guide on how to cancel a subscription or request a refund.