Can I speak with a live Customer Service agent?
We know communication is important, but so is keeping things affordable! As such, in order to keep our prices low, we avoid having to staff a Call Center by limiting the use of telephone communication. Instead, we prioritize email communication for Customer Support purposes; this enables us to review and analyze your issues and concerns more comprehensively, leading to quicker response times and a consistently high level of service.
If you need to get in touch with our Support Team, you can do so at any time through our Contact Us! page. Please be sure to contact us with the email address used in your Roommates.com account; that enables us to locate your account immediately and confirm your ownership so we can help with any issues as quickly and efficiently as possible.
Finally, if you haven't done so already, we strongly recommend checking out the rest of our Help Center. It contains dozens of great articles about all aspects of Roommates.com, so it can be a great resource to use to learn about different elements of the site. If you don't see an answer to your question in the Help Center, simply reach out to our Support Team through the Contact Us! page, and we'll be happy to help!