Why am I receiving notifications regarding inactive accounts?

It can be confusing to click a notification and find that a profile or message is gone. Usually, this happens for one of three reasons:

• User Action: Members can deactivate, hide, or delete their own accounts at any time once they’ve found a roommate or decided to pause their search.
• Safety & Moderation: To keep our community secure, our Support Staff removes accounts that violate our Terms of Service. If we detect a suspicious account, we act quickly to protect you.
• Member Preferences: A user may have blocked your profile. This is often just a way for members to consolidate their list and focus on other candidates who meet their specific needs.

What happens to the notification?

If an account is removed (by the user or our staff) or if you have been blocked, any previous links in your email notifications will no longer work. You will typically see a "Profile not found" or "Inactive" message when trying to view their details.

While we know it’s disappointing when a potential match disappears, these processes are in place to ensure your match list remains accurate and secure.